Frequently Asked Questions
Thank you for supporting our small business. We are a small, woman-owned company, and while we can't compete with the likes of Amazon, we do our best. Know that when you purchase from us, you are supporting not only our small business, but other small businesses across America. 100% of our materials and goods are American made, and we stand behind our quality and the artisans who make our wares. Thank you, from the bottom of our hearts, for believing and supporting our mission of connecting generations past and present through our heartfelt writings, wrappings and wares.
PLEASE NOTE: Orders ship via USPS First Class and Priority Mail (flat rate), and are mailed twice per week on Mondays and Thursdays. *Shipping costs are based on order total, not weight or distance. If payment made is greater than actual shipping charges, a refund will be issued to the customer for the difference.* Orders may be made via our convenient on-line store; payment is required to complete the order. We accept Visa, Mastercard, Discover, and American Express. All retail orders are non-refundable. If you have any questions, please do not hesitate to get in touch with us at firstname.lastname@example.org. We hope you love these items as much as we do!
Wholesale Ordering Information
We’d be proud as punch to be a part of your shop! Brick and mortars are our bread and butter. Click here to fill out our wholesale application, and feel free to create an account as well. Once your wholesale application is approved, we will tag your account as wholesale for future online orders.
We offer a limited number of custom design openings each year. We work with companies looking to create the perfect first impression for their customers through a logo and branding package, or rebrand an existing look. We also work with brides looking to set the tone of their big day through a unique invitation suite - from the save the dates to the menus, we can help create your look start to finish. Email us to get started on an estimate for your custom project.
Paid orders are generally shipped promptly within 3-5 business days; if for any reason your order may be delayed, we will contact you. Shipping costs are charged at the time of shipment and will be included on your final invoice. Most domestic and international orders ship via FedEx ground and the US Postal Service, respectively.
Cancellations, Returns & Exchanges
All cancellations must be made within 24 hours of placing your order. Any cancellations not made within the first 24 hours will incur a 10% restocking fee. Returns are accepted on undamaged, unused items in their original packaging. Returns and exchanges must be made and postmarked within one week of receiving your order.