Frequently Asked Questions

Thank you for supporting our small business. We are a small, woman-owned company, and while we can't compete with the likes of Amazon, we do our best. Know that when you purchase from us, you are supporting not only our small business, but other small businesses across America. 100% of our materials and goods are American made, and we stand behind our quality and the artisans who make our wares. Thank you, from the bottom of our hearts, for believing and supporting our mission of connecting generations past and present through our heartfelt writings, wrappings and wares.

Minimum Wholesale Ordering Requirements

Our minimum opening order is $150; re-orders are $100. Please complete a wholesale application here.

Orders may be made by email, over the phone, or through your online account.
email: orders@belleandunion.com
phone: 210.280.1052

All orders are charged at the time of shipment. Payments may be made by
credit card or check. We accept Visa, Mastercard, Discover, or American Express.

Terms & Conditions

Each product is printed or assembled by hand in our cozy carriage house studio. Slight variations may occur in paper and ink. These variations are what make our products unique and reflect their handmade quality.

While we strive to keep all products in stock, many are made to order, so please allow 1 – 2 weeks for delivery. During tradeshow season, shipment may take up to 4 – 6 weeks, depending on products ordered. Rush orders available upon request.

Minimum opening order is $150. Minimum reorder amount $100. Shipping charges will apply. Belle & Union Co. ships via common carrier and FedEx Ground within the continental United States. A signature is required for verification of receipt and constitutes full acceptance of all packages, therefore, please examine your order upon arrival for any discrepancies. Shipping charges will be calculated based on weight and zip code.

All payment is required before an order ships via credit card. Net terms only available on a case by case consideration with a minimum $750 order. Please contact us BEFORE submitting an order to be considered.

Belle & Union Co. products may be sold on a retailer’s direct store website, however, no third party sites are allowed (Amazon, Ebay, Etsy, etc). Violations of this policy may cause retailer to lose wholesale account.

In appreciation and dedication to our retailers, it is company policy that we only sell to a limited number of stores per zip code, dependent on size of city. If a current vendor does not re-order within six months, we will notify interested parties, opening the opportunity to partner with us.

For full and updated Terms & Conditions, please email hi@belleandunion.com.

Custom Design

We offer a limited number of custom design openings each year. We work with companies looking to create the perfect first impression for their customers through a logo and branding package, or rebrand an existing look. We have also created exclusive and custom cards for shops. Email us to get started on an estimate for your custom project.

Shipping

Paid orders are generally shipped promptly within 1-3 business days, unless otherwise noted; if for any reason your order may be delayed, we will contact you. Shipping costs are charged at the time of shipment and will be included on your final invoice. Most domestic and international orders ship via FedEx ground and the US Postal Service, respectively.

Cancellations, Returns & Exchanges

All cancellations must be made within 24 hours of placing your order. Any cancellations not made within the first 24 hours will incur a 10% restocking fee. Returns are accepted on undamaged, unused items in their original packaging. Returns and exchanges must be made and postmarked within one week of receiving your order.